TOOLS FOR TALKING
WHEN STAKES ARE HIGH
Crucial Conversations is a high-impact training for handling conversations when stakes are high, opinions differ, and emotions run strong. Often, these are important conversations with consequences for the future.
Unfortunately, we are often not at our best during these important moments and we resort to “violence or silence” behavior. Crucial Conversations offers a set of skills and insights to conduct these sensitive conversations.
Imagine that everyone in your organization had the skills to speak up openly and honestly with respect for others. What would that mean for the organization’s culture, cooperation, and results?download training brochure
For whom is Crucial Conversations?
Crucial Conversations is ideal for all professionals, leaders, and informal leaders who want to develop solid dialogue skills and make a difference in the most difficult situations.
Within every organization, teams experience moments when communication becomes crucial. With the Crucial Conversations skills, those moments can strengthen relationships, the team, and the organization.
Organizations where employees have open dialogue have better results in the areas of innovation, cooperation, decision-making, and productivity. Use the training to create a “high-performance culture” within your organization.
Effects of Crucial Conversations
- IMPROVE DIALOGUE AND ENGAGEMENT
Participants learn communication skills which help them to talk with anyone about anything, accept others’ views, and find the best solutions for important decisions.
- ACHIEVE BEHAVIORAL CHANGE
These communications skills have a significant impact on factors that lead to success, such as decision making, engagement, productivity, and improved relationships.
- HIGH-PERFORMANCE CULTURE
Being able to resolve charged issues, in spite of differences in opinions, can strengthen relationships and teamwork. This creates a high-performance culture based upon trust and respect.
DISCOVER Crucial Conversations
Download our Crucial Conversations information package without obligation. In this package, you can read further how this training program can help you and your organization.Download »
Read our latest Crucial Skills blogs to discover what these high-impact skills can do.
Read our latest blogs »
Buy your copy of the New York Times business bestseller book Crucial, which sold over 3 million copies worldwide.
Order the book »
Our Learning & Development Consultants are happy to answer all your questions! Feel free to contact us anytime.
Contact us »
ORGANIZATIONS WHICH ARE USING Crucial Conversations SUCCESFULLY
The first four skills target yourself: What do you really want in this situation, what is your communication style, what impression of reality do you have, what are your intentions? The next four skills focus on the other person: creating safety, learning how to listen and react, and learning how to have a solution-focused dialogue. The ninth is a special skill: Action! How do you round off a positive crucial conversation? You do that by making clear commitments which, in the end, lead to measurable results.
As you can see, many organizations worldwide have applied these skills. You can get an impression of our work based on the experience of participants and the results of organizations.
Marie Berglund Laboratory Manager at Akzo NobelVitalTalent
A very good training which I will practice in my daily work
I can practice these powerful skills every day in my work and in my private life too. The instructor is clear and provides a safe feeling. A very good training which I will practice in my daily work.
Floortje Jeukens Director IWS Europe at Nike EuropeVitalTalent
The trainer has humor, and is open in sharing personal experiences
It was nice to have a diverse group of people, Learning of others is great. We received a lot of pratical tools to use to improve ourselves. The trainer has humor, and I respect her openess to share personal experiences. Her vulnerability really created an environment for learning.
Jan Boersema BT Lead BG Coffee at PhilipsVitalTalent
You can use the concept at work and at home to improve relationships and results
The training has simple tools and concepts, that you can use in your work and private life to improve relationships and results. The instructor is open and uses her own real life examples.
Gabriel Csergo Software Development Manager at Centric IT Solutions RomaniaVitalTalent
Making sure everyone follows
The make it safe part asking for feedback often and making sure everyone follows.The instructor asking for feedback often and making sure everyone follows. I personaly prefer following the material over the pair discussions as some people don’t take them very seriously, so time is not used …
Judith Francke Senior Learning & Development Manager at PVH (Tommy Hilfiger & Calvin Klein)VitalTalent
Trainer build bridges between different parts of program and real life examples
The content and materials are very strong. Willeke is very knowledgeable about the content of the program. She effectivelly build bridges between different parts of program and real life examples. She seems to care for the participants and brings great energy and safety learning climate. I enjoyed …
Arnold Ruijter Manager ERP Development at PVHVitalTalent
The way it was presented + the level of interactiveness
The way it was presented + the level of interactiveness. The instructor is energetic + convincing. Usually it’s hard to stay focussed, but she managed very well to keep my interest.
Crucial Conversations is rated .
Register for one of the public workshops. This is ideal for individuals who want to develop powerful communication skills.
Check training calendar »
Is your team or organization ready for a culture of open dialogue? Discover our tailored training programs and achieve higher levels of communication, teamwork and performance.Request more information »
Real, lasting change comes from within. We have an accessible train-the-trainer solution to embed new, effective behaviour in the DNA of your organization.
Discover the benefits »
Crucial Conversations as part of a Learning Journey
- STATE-OF-THE-ART IN LEADERSHIP AND TEAM WORK
Our courses are developed by renowned international training institutes and are continuously refined. This assures that the courses offer the latest skills and insights in leadership and teamwork.
- CUSTOM LEARNING JOURNEY
Every organization has its own learning needs. A Learning Journey can be designed and implemented at every level within the organization: from leaders to front-line employees