TOOLS FOR TALKING
WHEN STAKES ARE HIGH

The two-day Crucial Conversations is a high-impact training for handling conversations when stakes are high, opinions differ, and emotions run strong. Often, these are important conversations with consequences for the future.

Unfortunately, we are often not at our best during these important moments and we resort to “fight or flight” behavior. Crucial Conversations offers a set of skills and insights to conduct these sensitive conversations.

Imagine that everyone in your organization had the skills to speak up openly and honestly with respect for others. What would that mean for the organization’s culture, cooperation, and results?

For whom is Crucial Conversations?

  • Individuals

    Crucial Conversations is ideal for all professionals, leaders, and informal leaders who want to develop solid dialogue skills and make a difference in the most difficult situations.

  • Teams

    Within every organization, teams experience moments when communication becomes crucial. With the Crucial Conversations skills, those moments can strengthen relationships, the team, and the organization.

  • Organizations

    Organizations where employees have open dialogue have better results in the areas of innovation, cooperation, decision-making, and productivity. Use the training to create a “high-performance culture” within your organization.

Effects of Crucial Conversations

  • IMPROVE DIALOGUE AND ENGAGEMENT

    Participants learn communication skills which help them to talk with anyone about anything, accept others’ views, and find the best solutions for important decisions.

  • ACHIEVE BEHAVIORAL CHANGE

    These communications skills have a significant impact on factors that lead to success, such as decision making, engagement, productivity, and improved relationships.

  • HIGH-PERFORMANCE CULTURE

    Being able to resolve charged issues, in spite of differences in opinions, can strengthen relationships and teamwork. This creates a high-performance culture based upon trust and respect.

IF YOU DON’T SPEAK IT OUT
YOU WILL ACT IT OUT


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Training methods

open-training

Open training

Experience the power of Crucial Conversations in an approachable way. Public workshops are conducted a number of times each year. Check the training calendar and register for workshop at a location near you.

SEE DATES AND LOCATIONS
  • approachable introduction to this high-impact training
  • appropriate for both individuals and small groups within an organization
  • learn the knowledge and skills from an experienced trainer with real life experience
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In-company training

A professional VitalTalent trainer can come train your teams in mastering the skills and insights of Crucial Conversations. Invest in your employees and give them the skills to effectively reach their goals.

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  • during the training, emphasis will be placed on specific training needs of the organization
  • a professional VitalTalent trainer can lead a workshop for up to 24 participants
  • the most effective method for learning and mastering the Crucial Conversations skills
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In-house trainer

When (informal) leaders give the training themselves, transformational change comes from within the organization. Equipped with their coaching skills and best-practices, they can be an example for others.

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  • certified internal trainers serve as coaches within the organization
  • most effective method to train large groups in an organization
  • most effective method to impact continuous improvement within an organization

Crucial Conversations as part of a Learning Journey

The powerful skills and insights of Crucial Conversations are a perfect complement to our other carefully selected training programs. Our Learning Journeys go a step further than attending a workshop or a course. The needs of the organization are examined and form the basis for creating a training path, leading to a high-performance organization.

  • STATE-OF-THE-ART IN LEADERSHIP AND TEAM WORK

    Our courses are developed by renowned international training institutes and are continuously refined. This assures that the courses offer the latest skills and insights in leadership and teamwork.

  • CUSTOM LEARNING JOURNEY

    Every organization has its own learning needs. A Learning Journey can be designed and implemented at every level within the organization: from leaders to front-line employees

YOUR ORGANIZATION’S LEARNING JOURNEY
TO SUSTAINED CHANGE


MORE INFORMATION

ORGANIZATIONS WHICH ARE USING Crucial Conversations SUCCESFULLY

Crucial Conversations is the result of 30 years of research. This has led to a practical and applicable model which consists of nine separate lessons and as many skills. Individually, each of the skills is useful in improving personal performance. Using all the skills together will give you a strong advantage in effectiveness, cooperation, and building relationships.

The first four skills target yourself: What do you really want in this situation, what is your communication style, what impression of reality do you have, what are your intentions? The next four skills focus on the other person: creating safety, learning how to listen and react, and learning how to have a solution-focused dialogue. The ninth is a special skill: Action! How do you round off a positive crucial conversation? You do that by making clear commitments which, in the end, lead to measurable results.

As you can see, many organizations worldwide have applied these skills. You can get an impression of our work based on the experience of participants and the results of organizations.

Training Crucial Conversations wordt beoordeeld met een 9.5 van 10 op basis van 48 recencies.

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GET FAMILIAR WITH CRUCIAL CONVERSATIONS

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TRAINING BROCHURE

Ask for a Crucial Conversations information package without obligation. In this package, you can read further how our training programs can help your organization.

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TALK TO A CONSULTANT

Our high-impact training programs comprise far more than what we can write here. Our Learning & Development Consultants will be pleased to tell you more.

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PUBLIC WORKSHOP

The public workshop is an easy way for individuals and small groups to get an introduction to the Crucial Conversations training.

DATES & LOCATIONS
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ORDER THE BOOK

Three million copies of Crucial Conversations have been sold worldwide. Read it and be convinced!

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