TOOLS FOR TALKING
WHEN STAKES ARE HIGH

Crucial Conversations is a high-impact training for handling conversations when stakes are high, opinions differ, and emotions run strong. Often, these are important conversations with consequences for the future.

Unfortunately, we are often not at our best during these important moments and we resort to “violence or silence” behavior. Crucial Conversations offers a set of skills and insights to conduct these sensitive conversations.

Imagine that everyone in your organization had the skills to speak up openly and honestly with respect for others. What would that mean for the organization’s culture, cooperation, and results?

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For whom is Crucial Conversations?

  • Individuals

    Crucial Conversations is ideal for all professionals, leaders, and informal leaders who want to develop solid dialogue skills and make a difference in the most difficult situations.

  • Teams

    Within every organization, teams experience moments when communication becomes crucial. With the Crucial Conversations skills, those moments can strengthen relationships, the team, and the organization.

  • Organizations

    Organizations where employees have open dialogue have better results in the areas of innovation, cooperation, decision-making, and productivity. Use the training to create a “high-performance culture” within your organization.

Effects of Crucial Conversations

  • IMPROVE DIALOGUE AND ENGAGEMENT

    Participants learn communication skills which help them to talk with anyone about anything, accept others’ views, and find the best solutions for important decisions.

  • ACHIEVE BEHAVIORAL CHANGE

    These communications skills have a significant impact on factors that lead to success, such as decision making, engagement, productivity, and improved relationships.

  • HIGH-PERFORMANCE CULTURE

    Being able to resolve charged issues, in spite of differences in opinions, can strengthen relationships and teamwork. This creates a high-performance culture based upon trust and respect.

IF YOU DON’T SPEAK IT OUT
YOU WILL ACT IT OUT

DISCOVER Crucial Conversations

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INFORMATION PACKAGE

Download our Crucial Conversations information package without obligation. In this package, you can read further how this training program can help you and your organization.

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BLOGS

Read our latest Crucial Skills blogs to discover what these high-impact skills can do.

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BESTSELLING BOOK

Buy your copy of the New York Times business bestseller book Crucial, which sold over 3 million copies worldwide.

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NEED ADVICE?

Our Learning & Development Consultants are happy to answer all your questions! Feel free to contact us anytime.

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ORGANIZATIONS WHICH ARE USING Crucial Conversations SUCCESFULLY

Crucial Conversations is the result of 30 years of research. This has led to a practical and applicable model which consists of nine separate lessons and as many skills. Individually, each of the skills is useful in improving personal performance. Using all the skills together will give you a strong advantage in effectiveness, cooperation, and building relationships.

The first four skills target yourself: What do you really want in this situation, what is your communication style, what impression of reality do you have, what are your intentions? The next four skills focus on the other person: creating safety, learning how to listen and react, and learning how to have a solution-focused dialogue. The ninth is a special skill: Action! How do you round off a positive crucial conversation? You do that by making clear commitments which, in the end, lead to measurable results.

As you can see, many organizations worldwide have applied these skills. You can get an impression of our work based on the experience of participants and the results of organizations.

Crucial Conversations is rated 9.5 out of 10, based on 48 reviews.

TRAINING METHODS

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Public Workshops

Register for one of the public workshops. This is ideal for individuals who want to develop powerful communication skills.

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In-House Training

Is your team or organization ready for a culture of open dialogue? Discover our tailored training programs and achieve higher levels of communication, teamwork and performance.

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IN-HOUSE TRAINER

Real, lasting change comes from within. We have an accessible train-the-trainer solution to embed new, effective behaviour in the DNA of your organization.

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Crucial Conversations as part of a Learning Journey

The powerful skills and insights of Crucial Conversations are a perfect complement to our other carefully selected training programs. Our Learning Journeys go a step further than attending a workshop or a course. The needs of the organization are examined and form the basis for creating a training path, leading to a high-performance organization.

  • STATE-OF-THE-ART IN LEADERSHIP AND TEAM WORK

    Our courses are developed by renowned international training institutes and are continuously refined. This assures that the courses offer the latest skills and insights in leadership and teamwork.

  • CUSTOM LEARNING JOURNEY

    Every organization has its own learning needs. A Learning Journey can be designed and implemented at every level within the organization: from leaders to front-line employees

YOUR ORGANIZATION’S LEARNING JOURNEY
TO SUSTAINED CHANGE


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