TOOLS FOR TALKING
WHEN STAKES ARE HIGH
The two-day Crucial Conversations is a high-impact training for handling conversations when stakes are high, opinions differ, and emotions run strong. Often, these are important conversations with consequences for the future.
Unfortunately, we are often not at our best during these important moments and we resort to “fight or flight” behavior. Crucial Conversations offers a set of skills and insights to conduct these sensitive conversations.
Imagine that everyone in your organization had the skills to speak up openly and honestly with respect for others. What would that mean for the organization’s culture, cooperation, and results?
For whom is Crucial Conversations?
Crucial Conversations is ideal for all professionals, leaders, and informal leaders who want to develop solid dialogue skills and make a difference in the most difficult situations.
Within every organization, teams experience moments when communication becomes crucial. With the Crucial Conversations skills, those moments can strengthen relationships, the team, and the organization.
Organizations where employees have open dialogue have better results in the areas of innovation, cooperation, decision-making, and productivity. Use the training to create a “high-performance culture” within your organization.
Effects of Crucial Conversations
- IMPROVE DIALOGUE AND ENGAGEMENT
Participants learn communication skills which help them to talk with anyone about anything, accept others’ views, and find the best solutions for important decisions.
- ACHIEVE BEHAVIORAL CHANGE
These communications skills have a significant impact on factors that lead to success, such as decision making, engagement, productivity, and improved relationships.
- HIGH-PERFORMANCE CULTURE
Being able to resolve charged issues, in spite of differences in opinions, can strengthen relationships and teamwork. This creates a high-performance culture based upon trust and respect.
Experience the power of Crucial Conversations in an approachable way. Public workshops are conducted a number of times each year. Check the training calendar and register for workshop at a location near you.SEE DATES AND LOCATIONS
- approachable introduction to this high-impact training
- appropriate for both individuals and small groups within an organization
- learn the knowledge and skills from an experienced trainer with real life experience
A professional VitalTalent trainer can come train your teams in mastering the skills and insights of Crucial Conversations. Invest in your employees and give them the skills to effectively reach their goals.CONTACT US
- during the training, emphasis will be placed on specific training needs of the organization
- a professional VitalTalent trainer can lead a workshop for up to 24 participants
- the most effective method for learning and mastering the Crucial Conversations skills
When (informal) leaders give the training themselves, transformational change comes from within the organization. Equipped with their coaching skills and best-practices, they can be an example for others.READ MORE
- certified internal trainers serve as coaches within the organization
- most effective method to train large groups in an organization
- most effective method to impact continuous improvement within an organization
Crucial Conversations as part of a Learning Journey
- STATE-OF-THE-ART IN LEADERSHIP AND TEAM WORK
Our courses are developed by renowned international training institutes and are continuously refined. This assures that the courses offer the latest skills and insights in leadership and teamwork.
- CUSTOM LEARNING JOURNEY
Every organization has its own learning needs. A Learning Journey can be designed and implemented at every level within the organization: from leaders to front-line employees
ORGANIZATIONS WHICH ARE USING Crucial Conversations SUCCESFULLY
The first four skills target yourself: What do you really want in this situation, what is your communication style, what impression of reality do you have, what are your intentions? The next four skills focus on the other person: creating safety, learning how to listen and react, and learning how to have a solution-focused dialogue. The ninth is a special skill: Action! How do you round off a positive crucial conversation? You do that by making clear commitments which, in the end, lead to measurable results.
As you can see, many organizations worldwide have applied these skills. You can get an impression of our work based on the experience of participants and the results of organizations.
Arnold Ruijter Manager ERP Development bij PVHVitalTalent
The way it was presented + the level of interactiveness
The way it was presented + the level of interactiveness. The instructor is energetic + convincing. Usually it’s hard to stay focussed, but she managed very well to keep my interest.
Judith Francke Senior Learning & Development Manager bij PVH (Tommy Hilfiger & Calvin Klein)VitalTalent
Trainer build bridges between different parts of program and real life examples
The content and materials are very strong. Willeke is very knowledgeable about the content of the program. She effectivelly build bridges between different parts of program and real life examples. She seems to care for the participants and brings great energy and safety learning climate. I enjoyed …
Gabriel Csergo Software Development Manager bij Centric IT Solutions RomaniaVitalTalent
Making sure everyone follows
The make it safe part asking for feedback often and making sure everyone follows.The instructor asking for feedback often and making sure everyone follows. I personaly prefer following the material over the pair discussions as some people don’t take them very seriously, so time is not used …
Jan Boersema BT Lead BG Coffee bij PhilipsVitalTalent
You can use the concept at work and at home to improve relationships and results
The training has simple tools and concepts, that you can use in your work and private life to improve relationships and results. The instructor is open and uses her own real life examples.
Floortje Jeukens Director IWS Europe bij Nike EuropeVitalTalent
The trainer has humor, and is open in sharing personal experiences
It was nice to have a diverse group of people, Learning of others is great. We received a lot of pratical tools to use to improve ourselves. The trainer has humor, and I respect her openess to share personal experiences. Her vulnerability really created an environment for learning.
Marie Berglund Laboratory Manager bij Akzo NobelVitalTalent
A very good training which I will practice in my daily work
I can practice these powerful skills every day in my work and in my private life too. The instructor is clear and provides a safe feeling. A very good training which I will practice in my daily work.
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GET FAMILIAR WITH CRUCIAL CONVERSATIONS
Ask for a Crucial Conversations information package without obligation. In this package, you can read further how our training programs can help your organization.REQUEST BROCHURE
TALK TO A CONSULTANT
Our high-impact training programs comprise far more than what we can write here. Our Learning & Development Consultants will be pleased to tell you more.TALK TO US