For an organization with ambitions, communication skills for managers and employees are crucial. We are not only talking about basic communication skills here, such as listening, questioning and summarizing, but especially communication skills for the moments when things get really exciting. When the stakes are high and opinions differ, emotions can run high. In these situations we are not always at our best with our communication skills, to say the least. The training Crucial Conversations offers a solution with 9 specific communication skills within a practical communication model.CRUCIAL CONVERSATIONS COURSE DOWNLOAD BROCHURE
The difference between basic skills and crucial communications skills
To take the first steps towards effective communication skills, there are many good training courses to follow. In doing so, one learns basic skills, such as listening, asking open questions, summarizing and much more. It is helpful, but in practice it appears that communication can escalate considerably at decisive moments. How come? Communication skills are only really put to the test when the stakes are high, opinions differ and emotions run strong. These are conversations that determine the future. Our training Crucial conversations focuses on these important conversations that really matter.
Joseph Grenny – Mastering the Art of Crucial Conversations (30:50)
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From communication skills to a culture of high-performance
Communication skills are crucial to the success of teams. In order to break through the ‘average culture’, professional skilled employees and managers will have to learn a second profession: communication. Communication skills are especially important at times when tension rises. Do we slam shut and ignore the situation? Or will the bomb explode and we will no longer be able to reason? Or are we able to address any sensitive subject with everyone, where the other feels valued in a safe situation to speak out? Curious about the possibilities for you and your organization? Feel free to send us a message and let’s get to know you.LET’S TALK DOWNLOAD BROCHURE