How to Improve Employee Morale

How to Improve Employee Morale Dear David, How do you suggest a large institution go about changing a can’t-do attitude to a can-do attitude when morale is low? We’ve had budget and staffing cuts and have a history of “silos” throughout the organization. Can you help? Signed, Salvaging …

How GTD® Transforms Teamwork

How GTD Transforms Teamwork I won’t name names… but… a few lucky people I work with regularly get emails from me that start like this: “Hey there. I am just doing my weekly review and going over my @Waiting For list. Unless I have missed it, I haven’t received a response from you on …

3 Conversations All Managers Need to Master

Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a negative effect on both productivity and morale.

Does Being Negative and Critical Increase Your Leadership Power?

If you’ve ever wondered why so many negative and critical leaders seem to rise to power, recent research sheds a little light on the cause. It turns out that even though we say we want compassionate and empathetic leaders, we perceive naysayers as being more powerful than their non-critical …

When an Email Exchange Turns Ugly

We’ve all had surprises our email. I call them “email landmines.” Hidden among most of the safe emails we receive each day are a handful of digital doozies that quickly turn conversation into conflict. Below are six categories of email landmines you’ve likely seen before. These seemingly …

How to Disagree with Someone More Powerful than You

How to Disagree with Someone More Powerful than You By Amy Gallo, Harvard Business Review Your boss proposes a new initiative you think won’t work. Your senior colleague outlines a project timeline you think is unrealistic. What do you say when you disagree with someone who has more power than…

What To Say When Your Boss Pulls Rank

What To Say When Your Boss Pulls Rank By: Joseph Grenny Dear Joseph, How do you have a crucial conversation when someone pulls rank and shuts down dialogue by saying something like, “Because I’m the boss!”? I’m in a situation where I would like to discuss better solutions, but when I…

If At First You Don’t Succeed . . .

If At First You Don’t Succeed . . . Dear Joseph, I work very closely with someone who I really like and respect. I have one concern about how he tends to rely on me to deal with all criticisms directed at our shared projects. I have tried bringing up the issue and holding the crucial …

How to Deal with Toxic Gossip at Work

How to Deal with Toxic Gossip at Work By David Maxfield Dear Crucial Skills, One of my main concerns at work is how we talk about each other—the staff lunchroom can be especially toxic. What feels most shocking to me is how our boss is often thrown under the bus. I am having a hard time …

How to Make Crucial Conversations Part of Your Culture

How to Make Crucial Conversations Part of Your Culture by David Maxfield Dear David, I work for a global manufacturing company. We are in the process of redefining our workplace culture and recognize that one of the key business behaviors we need to develop, at every level, is the ability to …