Classroom: 2 days or 4 half days
Virtual: 4 sessions of 3 hours
Individual: € 1.250 ex. VAT
In-company: on request
9.3 out of 10
based on 117 reviews
After this course you can subscribe for the one day add-on course ‘Crucial Conversations for Accountability’ to complete your Crucial Skills Set.
Crucial Conversations are conversations with high stakes, different opinions and where emotions can get heated. In these situations we are often not at our best and often exhibit flight and/or fight behaviour. Crucial Conversations teaches you a structured approach with 9 skills to emerge stronger together from these difficult conversations. Important themes are breaking free of prejudices, psychological safety, common interest, respect, trust, openness, honesty and how to communicate this by using the skillset.
More than 30 years of social science research provides the foundation for the powerful 9 skills of the two-day Crucial Conversations training. The practical model therefore forms the standard in effective communication and is the benchmark for the high performance of individuals, teams and organizations.
The training is suitable for anyone who wants to improve communication under difficult circumstances. The training is useful for many professions, both executives and professionals. Anyone who works with others will find that the 9 skills of Crucial Conversations have a major effect on the quality of results and relationships.
The course teaches you nine powerful skills for working through disagreement to achieve better results and relationships.
Watch the video to learn more about course skills, learning formats, and delivery options.
The course is given both in-person and virtually. Our virtual method is highly interactive with the same high-quality learning effects. The two-day course is the heart of the complete learning experience with an extensive pre- and post-process. There is an open program for individual participants to register for. In addition, the course can also be used incompany for specific teams, but also as part of existing programs for the entire organization. In the latter case, certifying internal trainers can be a good option.
Sprint reported a 93% improvement in meeting productivity metrics.
Rocky Mountain Equipment reduced staff turnover from 30% to 16%.
Pride International reduced safety incidents by 55% in one year.
AT&T reduced billing costs by 30% and Sprint reduced customer care expenses by $20 million annually.
Employees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations for Mastering Dialogue.
San Antonio School District saw a 50% drop in grievances that previously clogged the administrative system.
Crucial Conversations has a unique Train-The-Trainer concept. With an extra 2 days training you will be certified by one of our Master Trainers to teach your own colleagues the 9 powerful skills of Crucial Conversations. With this concept you not only save costs, but you open the door for the entire organization to adopt the standard of effective communication. This way you create a healthy company culture with better results and relationships. Become a member of our trainer community and continue to develop yourself together with peers.
The training was fun, practical and informative. I will definitely use it both my professional and personal life. Andrew was a great trainer, he was knowledgeable about the course, the content and the concepts.
Very helpful, good documented
The training was very good and motivating. I initially came to the training thinking it would help me in conversations with team members but I can see it being even more beneficial when speaking with superiors and in my personal life.
Crucial conversations provided me with the tools to become a better communicator and helped me identify and overcome some of my bad habits.
It was insightfull and practising helps a lot. It helps to understand your role and pitfalls as a trainer and it helps you to practise the content. Also we had a nice group, felt safe.
I found the structure the models such as fact, story, ask will give me a practical way to have better dialogue when for crucial conversations or when a conversation will turn crucial.
I feel that my communication skill sets have improved. I got accustomed to performing in autopilot, and taking this course allowed me to reflect on areas where I am not as strong in as I thought. Thank you!
A great way to think about conversations.
Discover the world of Crucial Conversations. Learn how these crucial skills help you and your team to achieve better results.DOWNLOAD
Sign in for a free virtual Sneak Preview of some of our high-quality training concepts. A Sneak Preview is a perfect opportunity to find out the value of the concept for your team or organization and learn some skills from the training at the same time.READ MORE
When the stakes are high, emotions run strong, and opinions differ, we all struggle to stay cool. Take the assessment and find out how well you communicate when it matters most.TAKE ASSESSMENT
Our experts are happy to answer all your questions! Feel free to contact us and we’ll get back to you as soon as possible.ASK A QUESTION
Register for one of the public workshops. This is ideal for individuals who want to develop powerful communication skills.DATES & LOCATIONS
Are you ready for a culture of open dialogue? Discover our tailored programs and achieve higher levels of communication, teamwork, and performance.REQUEST INFORMATION
Real, lasting change comes from within. We have an accessible train-the-trainer solution to embed new, effective behavior in the DNA of your organization.LEARN MORE
Buy your copy of the New York Times business bestseller book Crucial Conversations for mastering dialogue, which sold over 5 million copies worldwide.MORE INFORMATION
The highly effective skills and insights of Crucial Conversations for mastering dialogue will change the lives of people who attend the training, but also the way teams work together. Create a new culture of open dialogue to strengthen relationships, improve motivation, and achieve better results. If you want to learn more about the program, feel free to start the conversation by sending us a message.Let's talk