Crucial Conversations
Tools for talking when stakes are high
Crucial Conversations is a high-impact training for handling conversations when stakes are high, opinions differ, and emotions run strong. Often, these are important conversations with future consequences.
Unfortunately, we are not always at our best during these moments, and we resort to “silence” or “violence” behavior. Crucial Conversations offers a set of skills and insights to conduct these conversations effectively.
Imagine that everyone in your organization had the skills to speak respectfully, openly, and honestly. What would that mean for the organization’s culture, cooperation, and results?
What to expect in training.
WHO BENEFITS FROM CRUCIAL CONVERSATIONS?
ALL PROFESSIONALSCrucial Conversations teaches high-impact communication skills that will make a difference even in the most difficult situations for all professionals, managers, and leaders.
TEAMSWithin every organization, teams experience moments when communication becomes crucial. Using the Crucial Conversations skills, teams can leverage these moments to strengthen the team.
ORGANIZATIONSThe health of a relationship, team, organization is best measured by the average lag time between identifying and discussing problems. Crucial Conversations teaches the skills to speak up and encourage others to do the same.
THE EFFECTS OF CRUCIAL CONVERSATIONS
IMPROVE DIALOGUE & ENGAGEMENTParticipants learn communication skills which help them to talk with anyone about anything, accept others’ views, and find the best solutions for important decisions.
ACHIEVE BEHAVIORAL CHANGEThese communications skills have a significant impact on factors that lead to success, such as decision making, engagement, productivity, and improved relationships.
CULTURE OF OPEN DIALOGUEBeing able to resolve charged issues, in spite of differences in opinions, can strengthen relationships and teamwork. This creates a high-performance culture based upon trust and respect.
DELIVERY OPTIONS
Learn the skills effectively from a certified trainer during two classroom days, amplified with many digital implementation tools.
PUBLIC WORKSHOPS
IN-HOUSE 
Join a VitalTalent Trainer in our facilitated virtual training classroom and learn Crucial Conversations from the comfort of your home or office.
DISCOVER LIVE ONLINE
Certify people in your organization to teach the Crucial Conversations skills and coach colleagues with the support of one of our Master Trainers.
MORE INFORMATIONCRUCIAL CONVERSATIONS PROGRAM
The Crucial Conversations module is organized into 3 phases: Launch, Learn & Practice and Master. It’s less of a one-time workshop and more of a “learning experience” that individuals are exposed to over time. You’ll get access to content outside the classroom, and practice skills within the classroom, the e-learning assets in the Crucial Conversations program provide multiple learning resources and even back-on-the-job use (workplace application). During Launch you’ll focus on making the next phase more effective, through completing an interactive self analysis and two other assignments.
Crucial Conversations is known as a high-impact training. The 8 skills of the training are based on more than 30 year ongoing research and scientifically validated. During the first 4 skills, you learn to work on yourself first. The other 4 skills help you to stimulate psychological safety in conversations. Engage in extensive in-class or virtual practice, group participation, and personal reflection as you explore and master the crucial skills. During the training you’ll constantly work on your personal challenge, and build a plan that can immediately be effectively executed as result.
To help you implement the crucial skills, we provide access to the Crucial Conversations Coach. In this digital platform you’ll gain access to videos, blogs, and other resources for each individual skill. After training you’ll receive 9 emails on a weekly basis with tips and information designed to help successfully conduct your crucial conversations. With these tools you can effectively implement the skills in your work and life. If you ever want to repeat the training to freshen up or deepen down your skills, you are welcome to attend the (virtual) classroom days again at minimum costs.
Learn more about the program in our digital Crucial Conversations brochure.
DOWNLOAD BROCHURECUSTOMER EXPERIENCES
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WHAT CLIENTS SAY
How do you improve teamwork? Abbott Nutrition has implemented the Influencer training over the last few years. We've certified in-house trainers that have trained from Spain to Singapore and from India to Chicago. Many of our locations have noticed the powerful change that Influencer brought in creating effective behavior. The interactive training method has proven to be successful and has contributed to winning the prestigious 'Shingo' prize at four Abbott factories, an award that focuses primarily on “getting the best out of your people”.
As a project engineering organization, we realize that "technical brains" are often less strong in speaking up, especially on difficult topics. The result we see after 2 years of intensive Crucial Conversations training, is that the awareness of our managers and professionals improves and that engagement and exceptional team performance are not created by directive leadership and silence, but by stepping into dialogue, truly understanding each other and then find the solutions that improve results.
THEY SUCCESSFULLY USE CRUCIAL CONVERSATIONS
EXPLORE CRUCIAL CONVERSATIONS TRAINING
Discover the world of Crucial Conversations. Learn how these crucial skills help you and your team to achieve better results.
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Our experts are happy to answer all your questions! Feel free to contact us and we’ll get back to you as soon as possible.
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Buy your copy of the New York Times business bestseller book Crucial, which sold over 3 million copies worldwide.
MORE INFORMATION
Register for one of the public workshops. This is ideal for individuals who want to develop powerful communication skills.
DATES & LOCATIONS
Are you ready for a culture of open dialogue? Discover our tailored programs and achieve higher levels of communication, teamwork, and performance.
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Real, lasting change comes from within. We have an accessible train-the-trainer solution to embed new, effective behavior in the DNA of your organization.
LEARN MOREReady to create a culture of open dialogue?
The highly effective skills and insights of Crucial Conversations will change the lives of people who attend the training, but also the way teams work together. Create a new culture of open dialogue to strengthen relationships, improve motivation, and achieve better results. If you want to learn more about the program, feel free to start the conversation by sending us a message.
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