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Crucial Conversations® for Mastering Dialogue

Quick Overview
Course Duration

Classroom: 2 days or 4 half days
Virtual: 4 sessions of 3 hours

Fee for English courses

Individual: € 1.250 ex. VAT
In-company: cost advantage from 7 participants


9.3 out of 10
based on 122 reviews

Special Facts
  • International awards
  • Immediately applicable
  • Scientifically proven
  • Trainer Certification Program
Complete your Crucial Skills Set

After this course you can subscribe for the one day add-on course ‘Crucial Conversations for Accountability’ to complete your Crucial Skills Set.

Available Languages
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The vision of Crucial Conversations®
for Mastering Dialogue

Crucial Conversations are conversations with high stakes, different opinions and where emotions can get heated. In these situations we are often not at our best and often exhibit flight and/or fight behaviour. Crucial Conversations teaches you a structured approach with 9 skills to emerge stronger together from these difficult conversations. Important themes are breaking free of prejudices, psychological safety, common interest, respect, trust, openness, honesty and how to communicate this by using the skillset.

The standard in effective communication

More than 30 years of social science research provides the foundation for the powerful 9 skills of the two-day Crucial Conversations training. The practical model therefore forms the standard in effective communication and is the benchmark for the high performance of individuals, teams and organizations.

Who is Crucial Conversations®
suitable for?

The training is suitable for anyone who wants to improve communication under difficult circumstances. The training is useful for many professions, both executives and professionals. Anyone who works with others will find that the 9 skills of Crucial Conversations have a major effect on the quality of results and relationships.

Video Crucial Conversations for Mastering Dialogue | VitalTalent

What you will learn

The course teaches you nine powerful skills for working through disagreement to achieve better results and relationships.

1. Get unstuck
Identify problems contributing to poor results and struggling relationships.
2. Master my stories
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
3. Start with heart
Be clear with yourself and others about what you really want.
4. State my path
Share strong opinions without shutting down others’ viewpoints.
5. Make it safe
Create safety so you can talk with almost anyone about almost anything.
6. Learn to look
Spot the warning signs that indicate safety and dialogue are at risk.
7. Seak mutual purpose
Find common ground even when it seems impossible.
8. Explore others' paths
Listen and respond effectively to other people’s concerns and feedback.
9. Move to action
Turn each Crucial Conversation into a course of action that leads to better outcomes.

Preview the course

Watch the video to learn more about course skills, learning formats, and delivery options.

View the course Crucial Conversations for Mastering Dialogue | VitalTalent
Available formats

The course is given both in-person and virtually. Our virtual method is highly interactive with the same high-quality learning effects. The two-day course is the heart of the complete learning experience with an extensive pre- and post-process. There is an open program for individual participants to register for. In addition, the course can also be used incompany for specific teams, but also as part of existing programs for the entire organization. In the latter case, certifying internal trainers can be a good option.

How can improved dialogue impact your company?


Sprint reported a 93% improvement in meeting productivity metrics.


Rocky Mountain Equipment reduced staff turnover from 30% to 16%.


Pride International reduced safety incidents by 55% in one year.


AT&T reduced billing costs by 30% and Sprint reduced customer care expenses by $20 million annually.


Employees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations for Mastering Dialogue.


San Antonio School District saw a 50% drop in grievances that previously clogged the administrative system.

Become a certified trainer

Crucial Conversations has a unique Train-The-Trainer concept. With an extra 2 days training you will be certified by one of our Master Trainers to teach your own colleagues the 9 powerful skills of Crucial Conversations. With this concept you not only save costs, but you open the door for the entire organization to adopt the standard of effective communication. This way you create a healthy company culture with better results and relationships. Become a member of our trainer community and continue to develop yourself together with peers.

Become a certified trainer | VitalTalent
Customer experience
9.6 / 10
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It's very eye-opening and triggers our minds to where we go wrong and right when talking to our colleagues on sensitive issues.

Salome Stambouli Consular Section Coordinator at Embassy of the Kingdom of the Netherlands to Lebanon
8.2 / 10
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Very interesting, can be used for work and private life experiences.

Anonymous Anonymous at Embassy of the Kingdom of the Netherlands to Lebanon
9.2 / 10
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The training was very useful and relevant to our personal and professional lives, and the integration of interactive and personalized activities makes sure to take each participant into their own self-reflection journey.

Claudine Ramadi Senior Policy Officer - Youth, Education and Humanitarian at Embassy of the Kingdom of the Netherlands to Lebanon
9.6 / 10
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It is a very useful training, interesting and interactive. I enjoyed it!

Nisrine Samara Economic attaché  at Embassy of the Kingdom of the Netherlands to Lebanon
9.8 / 10
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Amazing tools for improving your self and your life!

Jasmina Omić Product manager services at Riscure
10.0 / 10
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The training was fun, practical and informative. I will definitely use it both my professional and personal life. Andrew was a great trainer, he was knowledgeable about the course, the content and the concepts.

Joe Kerrigan Team Lead Operations  at EAIE
8.4 / 10
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Very helpful, good documented

Rob Visser Head Finance  at EAIE
9.4 / 10
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The training was very good and motivating. I initially came to the training thinking it would help me in conversations with team members but I can see it being even more beneficial when speaking with superiors and in my personal life.

Kellie Diepstraten Head of Marketing and Communications  at EAIE
9.0 / 10
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Crucial conversations provided me with the tools to become a better communicator and helped me identify and overcome some of my bad habits.

Gijs Verbeek Head of Partnerships at EAIE

They successfully use Crucial Conversations® for Mastering Dialogue

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Explore Crucial Conversations® for Mastering Dialogue training


Discover the world of Crucial Conversations. Learn how these crucial skills help you and your team to achieve better results.

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Sign in for a free virtual Sneak Preview of some of our high-quality training concepts. A Sneak Preview is a perfect opportunity to find out the value of the concept for your team or organization and learn some skills from the training at the same time.

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Interactief leren | icon WHAT'S YOUR STYLE UNDER STRESS?

When the stakes are high, emotions run strong, and opinions differ, we all struggle to stay cool. Take the assessment and find out how well you communicate when it matters most.


Our experts are happy to answer all your questions! Feel free to contact us and we’ll get back to you as soon as possible.


Register for one of the public workshops. This is ideal for individuals who want to develop powerful communication skills.


Are you ready for a culture of open dialogue? Discover our tailored programs and achieve higher levels of communication, teamwork, and performance.


Real, lasting change comes from within. We have an accessible train-the-trainer solution to embed new, effective behavior in the DNA of your organization.

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Buy your copy of the New York Times business bestseller book Crucial Conversations for mastering dialogue, which sold over 5 million copies worldwide.


Ready to create a culture of open dialogue?

The highly effective skills and insights of Crucial Conversations for mastering dialogue will change the lives of people who attend the training, but also the way teams work together. Create a new culture of open dialogue to strengthen relationships, improve motivation, and achieve better results. If you want to learn more about the program, feel free to start the conversation by sending us a message.

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