Feedback Training is in high demand. Giving and receiving feedback is a much-discussed, sensitive topic within organisations. There are even training courses that are completely focused on giving feedback. Employees and managers generally find it difficult to hold colleagues accountable for their behaviour. After all, it is not always easy to point out his or her responsibilities to someone else. Fear or uncertainty can even prevent important feedback from being given, with the result that the person in question does not know what to improve. No wonder there is a lot of demand for good feedback training.
Fear and Uncertainty
Where does this fear or uncertainty come from? There are, of course, many causes. One of the main causes is that people are afraid to cause a conflict and thereby disrupt the mutual relationship. On the other hand, there are also people who give feedback all the time, without taking the other person’s feelings into account. In either case, the relationship and performance are ultimately at stake.
Is Standard Feedback Training the Solution?
For both groups, the solution is often sought in feedback training. It is then assumed that with the application of a well-considered method and associated skills, the feedback will come across better. The training usually produces the desired effect, at least in the short term. The question is, however, to what extent this approach achieves a lasting solution and whether such training is applicable in situations that may be less standard. It only gets really exciting when you start to experience it yourself. Suppose, for example, that someone continues to exhibit unwanted or ineffective behavior repeatedly, despite the fact that you have already subtly pointed this out to him or her several times? Does feedback training still suffice? Usually annoyance comes into play and people become irritated. The feedback often ends in a reproachful atmosphere.
From Feedback Training to Accountability
Giving and receiving feedback is an (important) part of a much broader vision: accountability. Accountability stands for a sense of responsibility in the broadest sense of the word. Feeling responsible, acting accordingly, sharing your responsibility and addressing others about this in a dialogue. This goes further than just giving or receiving feedback. We see that more and more organizations are including accountability as internal value (company value ). The two-day training Crucial Conversations for Accountability addresses the full vision of accountability.
FeedbackTraining: watch out for tricks
Giving and receiving feedback is just one of the skills within the vision of accountability. The danger of following only a standard feedback training is that the matter is taken out of context. People learn skills or a method without vision, without fully understanding the idea behind it. Giving feedback then becomes nothing more than a trick that can be applied; addressing undesirable behaviour.CRUCIAL CONVERSATIONS COURSE DOWNLOAD BROCHURE
The Feedback Training Crucial Conversations for Accountability
This two-day feedback training Crucial Conversations , for Accountability works from the vision of accountability and is extremely suitable for managers. Speaking out, addressing and agreeing is taken to a higher level. Ideal for conducting powerful performance reviews, where ineffective behavior needs to be discussed, without damaging the relationship. One helps the other to adapt behavior to perform better by using the model with the 6 sources of influence.
The 6 Sources of Influence
When accountability is used properly, the cause of the undesirable behavior is zoomed in more deeply. Subsequently, it is examined which sources of influence can be used to help someone change the undesirable behaviour. Instead of a feedback conversation, a solution-oriented dialogue arises.
Giving feedback is usually an essential part of performance reviews. Many executives find these conversations difficult and tend to judge neutrally and somewhat avoid confrontations. Here too, only giving feedback can lead to tensions and this will probably not or hardly achieve the desired effect. Managers struggle with the way in which they can discuss a sensitive topic without damaging the relationship. Only a feedback method does not provide sufficient depth for this. The realization of structural change in the undesired behavior is unfortunately not forthcoming. The vision of accountability is extremely useful in this regard. Finally, you jointly want the results to be optimal, the goals set to be achieved and the relationship to be strengthened.
Crucial Conversations for Accountability
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Crucial Conversations a Ultimate Feedback Training
Are you interested in how the training Crucial Conversations, for Accountability can make the difference for you? Download the extensive brochure, or contact us for a non-binding conversation to see what our training courses can do for your organization. We look forward to getting to know you!LET’S TALK DOWNLOAD BROCHURE