Crucial Accountability

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Crucial Conversations® for Accountabilty Download your copy

Quick Overview
Course Duration

Classroom: 2 days or 4 half days
Virtual: 4 sessions of 3 hours

Fee for English courses

Individual: € 1.250 ex. VAT
In-company: cost advantage from 7 participants

Special Facts
  • International awards
  • Immediately applicable
  • Scientifically proven
  • Trainer Certification Program
Complete your Crucial Skills Set

After this course you can subscribe for the one day add-on course ‘Crucial Conversations for Matering Dialogue’ to complete your Crucial Skills Set.

Available Languages
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The vision of Crucial Conversations®
for Accountability

You may recognize this; As a manager, you have made clear agreements with your employee and have had good conversations about this. However, these agreements are regularly not met. It seems like this person just doesn't want to understand, yet it's all very clear. What else can you do? There is clearly a gap between expectations and actual performance. While it may seem that this person "doesn't want to understand", there could be many reasons for this. The training 'Crucial Conversations for Accountability' teaches you to properly analyze the situation and help the other person to close this gap. You use Crucial Conversations techniques, supplemented with the 6 sources of influence.

Next Level Performance Management

Holding employees accountable is the basis for good management performance, both in performance review interviews and in daily work conversations. When leaders build their skills to constructively keep employees accountable, it also increases trust, efficiency, involvement and more. The two-day course Crucial Conversations for Accountability gives managers a practical model with 9 powerful skills to positively influence disappointing performance of their employees.

Who is the training Crucial Conversations® for Accountability suitable for?

The training is suitable for any manager who needs a model with practical skills to discuss disappointing employee performance in a constructive manner. Your accountability techniques will lead to positive behavior change and better results. This training is in fact a performance review training, in which the most important and most difficult part is central.

Video Crucial Conversations for Accountability | VitalTalent

What you will learn

The training teaches you 9 powerful skills to solve performance problems, strengthen trust and reliability and remove inconsistency. Learn to hold everyone accountable, regardless of their power, position or authority.

1. Get unstuck
Identify problems contributing to poor results and struggling relationships.
2. Master my stories
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
3. Start with heart
Be clear with yourself and others about what you really want.
4. State my path
Share strong opinions without shutting down others’ viewpoints.
5. Make it safe
Create safety so you can talk with almost anyone about almost anything.
6. Diagnose
Identify what’s contributing to the gap between expected and actual behavior.
7. Make it Easy
Don’t lead with YOUR ideas; start by asking others for theirs.
8. Make it Motivating
Highlight natural consequences to motivate rather than using coercion.
9. Move to action
Turn each accountability discussion into a course of action that leads to better outcomes.

Preview the course

Watch the video to learn more about course skills, learning formats, and delivery options.

Available formats

The course is given both in-person and virtually. Our virtual method is highly interactive with the same high-quality learning effects. The two-day course is the heart of the complete learning experience with an extensive pre- and post-process. There is an open program for individual participants to register for. In addition, the course can also be used incompany for specific teams, but also as part of existing programs for the entire organization. In the latter case, certifying internal trainers can be a good option.

Accountability in action

When leaders know how to keep their employees accountable, improvements are made across the entire organization.


San Antonio School District saw a 50% drop in grievances.


St. Joseph’s Healthcare reported reduction in sick leave from 15 to 12 days per full-time employee, and employee satisfaction rates were 64% higher than provincial average.


Pride International improved their total incident rate by 55% and reported zero accidents that required employees to miss time on the job.


Orkin reported an 8% decrease in turnover, and Pride International decreased turnover by 40%.


Dallas Housing Authority eliminated silos between departments and helped employees take initiative to resolve conflicts with their supervisors.

Become a certified trainer

Crucial Conversations has a unique Train-The-Trainer concept. With an extra 2 days training you will be certified by one of our Master Trainers to teach your own colleagues the 9 powerful skills of Crucial Conversations. With this concept you not only save costs, but you open the door for the entire organization to adopt the standard of effective communication. This way you create a healthy company culture with better results and relationships. Become a member of our trainer community and continue to develop yourself together with peers.

Become a certified trainer | VitalTalent
Customer Experience
9.2 / 10
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Heel leerzame training! Goede handvatten om accountability gesprekken te voeren met het team.

Margot De Heide Eigenaar at Redkiwi
7.6 / 10
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Leerzaam, maakt alles inzichtelijk.

Anoniem Anoniem at Vivisol
8.4 / 10
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Mooie aanvulling op de voorgaande training Crucial Conversations voor meesterschap in dialoog.

Mark Verhagen Teamleider field service Longzorg  at Vivisol
9.0 / 10
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- Leerzaam - eye openers - nieuwe tactieken

Bedri Bezgin Teamlead at Pink Elephant
9.4 / 10
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Prima opfris en extra info voor het voeren van gesprekken

Brigitte Jacobs Manager at Pink Elephant
8.6 / 10
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Leerzame en praktische training.

Meike Weierink Talent Manager at Pink Elephant
9.2 / 10
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Een hele waardevolle training.

Xander Mes Sales Manager at Pink Elephant
8.6 / 10
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Inzicht krijgen in het verschil tussen motivatie en bekwaamheid!

Hans van den Berg Manager Consultancy  at Pink Elephant
8.4 / 10
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Prima maar in mijn ogen te veel kaartjes en boekjes etc. Zie liever praktijkvoorbeelden en deze bespreken.

Robert Smallenburg Teammanager at Solvinity

They successfully use Crucial Conversations for Accountability

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Explore Crucial Conversations for Accountability training


Discover the world of Accountability. Learn how these crucial skills help you to hold your team members accountable without using formal power.

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Sign in for a free virtual Sneak Preview of some of our high-quality training concepts. A Sneak Preview is a perfect opportunity to find out the value of the concept for your team or organization and learn some skills from the training at the same time.

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Locatie icon | VitalTalent WHAT WOULD YOU DO?

When others perform poorly, fail to keep their word, or behave badly, what we say and do can mean the difference between solving the problem and letting it fester. This short assessment reveals your natural tendencies when confronted with a gap in expectation or performance.


Our specialists are ready to answer all your questions! Feel free to ask any question and we'll be on it as soon as possible.


Join one of our public workshops. Suitable for individuals who want to develop powerful accountability skills.


Implement the Crucial Accountability skills in your organization with our powerful in-house training programs.


Ready to help your colleagues developing their accountability skills? Join our accessible train-the-trainer course, and help to improve your company culture.

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Read the New York Times bestselling book Crucial Accountability and learn about this powerful tool to improve accountability in teams and organizations.


Ready to create a culture of accountability?

We help to bring out the best in you and your people! Discover who we are and what we do to empower people in crucial skills. We’re always happy to help if you have any questions about our training programs or our approach to leadership development. Feel free to send us a message and we’ll get back to you as soon as possible!

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