Here you can find our news archive.
23-06-2022
QUESTION Dear Justin, Our company is launching a new program and my staff members are very negative about the change. How can I get them to adopt the change and cooperate? Signed, Early Adopter Author: Justin Hale Master Trainer @ …
23-06-2022
QUESTION Dear Ryan, I have an employee who makes negative comments and tries to undermine leadership. She is a great teacher, but she creates a toxic environment with our staff, and she has a strong influence on them. How can I handle this behavior? Signed, Seeking Suggestions…
23-06-2022
QUESTION Dear Joseph, We’ve hired young people who seem extremely reluctant to talk with customers/partners on the phone or in person. They will text and email, but mostly avoid all verbal or in-person conversation. We work in agriculture; our customers are farmers and their employees. And …
23-06-2022
QUESTION Dear Justin, I have employees who have respect issues with their peers and leaders. Some issues relate to things that have happened in the past, while others relate to leadership abilities or lack thereof. This lack of respect causes a lot of drama that saps focus and detracts from our…
30-03-2023
QUESTION Dear Al, I have attended Crucial Conversations Training and try to practice the skills, but it’s difficult when the person I am trying to communicate with doesn’t “play along.” For example, when I try to ask how he or she is feeling or why he or she feels a certain way, I …
16-07-2021
QUESTION Dear Brittney, I have a staff member who is diagnosed with depression and anxiety. She also has a very low sense of self-esteem. Giving her constructive feedback on her performance is painful—for both of us. I have a hard time helping her feel safe when she seems to only focus on the…
22-06-2021
QUESTION Dear Brittney, How do you effectively communicate to your team they need to open up to each other and share the goings-on in their individual unit within the department? Signed, Stuck in Silos Author: Brittney Maxfield Senior …
10-05-2021
QUESTION Dear Justin, Since exclusively working at home during the pandemic, I have noticed that my team is not communicating as well as we used to. A few team members will not put their cameras on during meetings and often do not contribute to the meeting. What can I say to them without …
29-10-2020
QUESTION Dear Steve, What do you do when respect is violated time and time again? I have revisited mutual purpose with a peer, but we always end up in the same loop: I feel disrespected and dialogue comes to “a screeching halt.” Because of the disrespect, I go to silence and remain there. …
