Our resource center contains many interesting books, studies, white papers, and ebooks. These resources provide additional insight into the skills our training programs teach in the areas of behavior, culture, communication, influence, leadership, and many other social science topics. Use the filters to search the resource center easily.

Crucial Conversations® for Accountability

Feedsmacked: Crucial Skills to Receive Tough Feedback

In our new free ebook Feedsmacked: Crucial Skills for Receiving Difficult Feedback, you'll learn four skills for hearing and accepting feedback - no matter how it's given - in a healthy, productive way.
10 min
Crucial Conversations® for Accountability

Leadership Confessions

Research shows that 2 out of 3 managers find leadership more difficult than expected. And no wonder - most people enter leadership roles because they performed well in their previous positions, not because they were experienced leaders. How do you deal with poorly performing employees, bickering team members or complaints of harassment?
10 min
Crucial Conversations® for Accountability

Eliminating cultures of silence

How to transform a culture of silence into cultures of honesty and effective communication?
10 min
Crucial Conversations® for Mastering Dialogue

The Leader’s Guide to Building Employee Competency

Solutions to develop a high-performance workforce
15 min
Crucial Conversations® for Mastering Dialogue

Financial Agility

The 4 Crucial Conversations for Uncertain Economic Times
10 min
Crucial Conversations® for Mastering Dialogue

Crucial Conversations and DE&I

Inclusion is related to psychological safety. Read more how Crucial Conversations can help you and your organization.
3 min
Crucial Conversations® for Mastering Dialogue

Beating Employee Burnout

Research shows that 1 in 4 of your colleagues has a burnout. Given the magnitude of social pressures, health problems, job changes and increased workloads that we have faced over the past two years, it is understandable that we feel disengaged and exhausted. Yet you can now take steps to make your team feel inspired again.
11 min
Crucial Conversations® for Mastering Dialogue

The Heart of the Matter

One Skill to Strengthen Relationships, Bridge Divides, and Increase Connection. Download the Ebook including Self-assessment.
10 min
Crucial Conversations® for Mastering Dialogue

The Human Side of Change

When it comes to change, one thing is for certain: humans will resist. Learn how to make change inevitable and resistance futile.
10 min