Our resource center contains many interesting books, studies, white papers, and ebooks. These resources provide additional insight into the skills our training programs teach in the areas of behavior, culture, communication, influence, leadership, and many other social science topics. Use the filters to search the resource center easily.

Crucial Conversations® for Accountability

Eliminating cultures of silence

How to transform a culture of silence into cultures of honesty and effective communication?
10 min
Crucial Conversations® for Mastering Dialogue

Costly Conversations

Research shows that conversation failures in the work-place are both rampant and costly. Read the full research and learn how to build a culture of dialogue.
10 min
Crucial Conversations® for Mastering Dialogue

Financial Agility

The 4 Crucial Conversations for Uncertain Economic Times
10 min
Crucial Conversations® for Mastering Dialogue

The Human Side of Change

When it comes to change, one thing is for certain: humans will resist. Learn how to make change inevitable and resistance futile.
10 min
Crucial Conversations® for Mastering Dialogue

Crucial Moments in Healthcare

Read the research to learn more about about the 5 common workplace issues that impact patient safety and quality of care.
10 min
Crucial Conversations® for Mastering Dialogue

Vaccines, Variants, and Back-to-Office Plans

A recent survey reveals that many employees feel anxious about vaccines, safety protocols, and returning to the office. They also feel anxious about addressing these concerns with coworkers, managers, and direct reports. Download the survey and get 3 skills to have successful crucial conversations.
10 min
Crucial Conversations® for Accountability

How to Blow the Whistle without Blowing Your Career

According to our research, 63% of respondents regularly witness both minor and major ethical violations. Employees only speak out about half of the unethical behavior they experience at work. Download the survey for tips!
3 min