Our resource center contains many interesting books, studies, white papers, and ebooks. These resources provide additional insight into the skills our training programs teach in the areas of behavior, culture, communication, influence, leadership, and many other social science topics. Use the filters to search the resource center easily.

Crucial Conversations® for Accountability

Feedsmacked: Crucial Skills to Receive Tough Feedback

In our new free ebook Feedsmacked: Crucial Skills for Receiving Difficult Feedback, you'll learn four skills for hearing and accepting feedback - no matter how it's given - in a healthy, productive way.
10 min
Crucial Conversations® for Accountability

Leadership Confessions

Research shows that 2 out of 3 managers find leadership more difficult than expected. And no wonder - most people enter leadership roles because they performed well in their previous positions, not because they were experienced leaders. How do you deal with poorly performing employees, bickering team members or complaints of harassment?
10 min
Crucial Conversations® for Mastering Dialogue

The Leader’s Guide to Building Employee Competency

Solutions to develop a high-performance workforce
15 min
Crucial Conversations® for Mastering Dialogue

Beating Employee Burnout

Research shows that 1 in 4 of your colleagues has a burnout. Given the magnitude of social pressures, health problems, job changes and increased workloads that we have faced over the past two years, it is understandable that we feel disengaged and exhausted. Yet you can now take steps to make your team feel inspired again.
11 min
Crucial Conversations® for Mastering Dialogue

The Heart of the Matter

One Skill to Strengthen Relationships, Bridge Divides, and Increase Connection. Download the Ebook including Self-assessment.
10 min
Crucial Conversations® for Mastering Dialogue

Speak Up to Move Forward

Results show half of companies that were successful last year, attributed their success to discussing what needed to be discussed and taking action following conversations. Read more about it in this E-Book.
10 min
Crucial Conversations® for Mastering Dialogue

Distance is Destroying Dialogue

How can you develop confidence to have crucial conversations virtually and help others do the same? Download our eBook, Distance is Destroying Dialogue: How to Hold Crucial Conversations in a Virtual World, to learn more about the negative effects of silence in organizations along with six proven tips to help your team have effective virtual crucial conversations.
10 min
Crucial Conversations® for Mastering Dialogue

How to lead Virtual Teams

Skills to put your people first. Research shows that even in good times, remote teams struggle to stay connected and succesfull.
10 min
Crucial Conversations® for Mastering Dialogue

Open Office Secrets

Discover why employees don't give feedback to their manager and skills to let everyone speak up.
10 min