Here you can find our news archive.
02-02-2024
QUESTION Dear David, I work at a university where there is significant group work in the form of meetings or committees. In some of these meetings, a few people have a significant and vocal opinion about every agenda item. Every single one, every single time. I’ve noticed that these …
21-02-2023
QUESTION Dear Emily, I’m a project manager and often hold meetings with my team to ensure tasks get completed on time and project timelines aren’t in jeopardy. Recently, one team member said he wasn’t going to meet his deadlines. I wasn’t sure what to do. I didn’t want to call him out…
19-09-2022
Over the last three years, the world of learning and development has been turned upside down. Our “normal” ways of helping others learn crucial skills have been halted, changed, or disappeared altogether. Within our Crucial Learning community, we have certified trainers who anxiously moved …
16-08-2022
QUESTION Dear Scott, I have an employee who speaks up regularly and voices their opinion and proposes changes to the organization, but if those suggestions aren’t implemented, they get angry. What can I do? Signed, I’m Trying Author: Scott Robley…
15-07-2022
QUESTION Dear Justin, I recently did something hurtful to a family member. Shortly afterward, I said I was sorry but the person didn’t seem to accept my apology. I’ve tried to reach out but they are giving me a bit of a “cold shoulder.” They still seem bugged about what I did. I feel …
23-06-2022
QUESTION Dear Joseph, Could you please help me understand the practical use of the crucial accountability skill “CPR” for front-line supervisors on a manufacturing floor? It seems somewhat abstract to them when dealing with specific violations and our progressive discipline procedure. …
23-06-2022
QUESTION Dear Scott, I’m a new manager of a team that previously had a leader that yelled, used demeaning methods of motivation and control, and often humiliated individuals. The leader was removed for these behaviors and the role was given to me. I can see signs that the team is broken. They…
23-06-2022
QUESTION Dear Justin, Our company is launching a new program and my staff members are very negative about the change. How can I get them to adopt the change and cooperate? Signed, Early Adopter Author: Justin Hale Master Trainer @ …
23-06-2022
QUESTION Dear Joseph, We’ve hired young people who seem extremely reluctant to talk with customers/partners on the phone or in person. They will text and email, but mostly avoid all verbal or in-person conversation. We work in agriculture; our customers are farmers and their employees. And …
