NEWS ARCHIVE

QUESTION Dear Ryan, My puppy was brutally attacked by our neighbor’s pit bull. My pup survived, but I soon learned from other neighbors that this was the fifth attack in the neighborhood by this pit bull. I decided to press charges in hopes of improving neighborhood safety. This did not make …

QUESTION Dear Jospeh, I work in the agricultural industry as a sales rep. Sometimes I must go out to a customer when a product has not met their expectations. I just started reading Crucial Conversations, and I also have Crucial Confrontations. Any areas I should focus on to better handle these…

QUESTION Dear Jospeh, How do you start over with a colleague who does not like you, does not want to talk with you or work with you, and has gone out of their way to try to make you look bad on several occasions? I stopped speaking to this person six months ago, but I’d like to try to rebuild…

QUESTION Dear Brittney, What is the root cause for people to choose silence rather than to verbalize what they want or need from others? Why would they avoid having a Crucial Conversation at the expense of what they need? Signed, Wondering Author: Brittney Maxfield…

QUESTION Dear Joseph, At work, many times we have to say no to internal customer requests because they aren’t priorities or because we aren’t the people who can help them. The problem is that our staff has learned to say no too well and it’s becoming a negative experience for our internal…